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| CANCELLATION |
Once an order has been placed, it can be cancelled within 48 hours, as it is sent for processing immediately and shipped promptly. If the order is cancelled after 48 hours a processing charge equivalent to the cost of the lenses and its ad-on (if any) will be dedicated from the order amount.
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RETURNS (to be reviewed)
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We make every attempt to ship the correct products but in the event you do not receive the correct product(s), which you ordered you might return them for a replacement, without charging any additional shipping cost. Or if you are not completely satisfied with the product you can return them within 7 days and we will refund the cost on receipt. Because the prescription lenses are custom made to your individual prescription a charge of US$15 + shipping will be deducted from your refund to cover their manufacturing and shipping costs.
In the unlikely event of a wrong shipment, please email care@buymeglasses.com with your order number and item wrongly received. Replacement goods will be sent as soon as we have the wrong / defective goods back. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that eyeglasses.com and the manufacturer sent with the merchandise.
We are not responsible for refunds if the goods have been mistreated, accidentally damaged or have been used in a capacity for which they are not designed.
Returns & refunds will be at buymeglasses.com discretion.
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